Refund Policy

Refund Policy

AQUAJET™ – Return & Refund Policy

Last updated: June 27, 2026

At AQUAJET, we want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order. By completing a purchase on our store, you confirm that you have read, understood, and agreed to all terms outlined in this Return & Refund Policy, as well as our Shipping Policy and Terms of Service. Placing an order constitutes your full acceptance of these conditions.

1. Refund Processing

Once your claim is approved, refunds are processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account. We will notify you by email once the refund has been issued.

2. How to Report a Damaged Item

  1. Contact us at [your contact email] within 30 days of delivery.
  2. Include your order number, a description of the issue, and clear photos or a video showing the damage as well as the outer packaging.
  3. Our team will review your claim within 2–4 business days.
  4. If approved, we will offer either a free replacement or a full refund to your original payment method.

Please do not send items back without prior authorization from our support team. Unauthorized returns cannot be processed.

3. Refund Eligibility – Damaged or Defective Items Only

Refunds are granted exclusively in the following case:

  • The product arrives damaged or defective, AND
  • The product is still in its original, unused condition with original packaging, AND
  • The damage is reported to us within 30 days of delivery, including your order number and clear photo or video evidence of the damage and the packaging.

Our 30-Day Money-Back Guarantee applies solely to items that arrive damaged or defective. It does not cover change of mind, buyer's remorse, incorrect expectations, delivery delays, or damage caused after delivery.

4. Non-Refundable Situations

The following are not eligible for a refund, return, or exchange:

  • Delivery delays of any duration
  • Change of mind or no longer wanting the item
  • Items that have been used, inflated, tested in water, or show signs of use
  • Damage caused by misuse, improper handling, overinflation, sharp objects, or failure to follow the product instructions
  • Items without original packaging
  • Items marked as final sale
  • Claims submitted after the 30-day window
  • Orders lost due to an incorrect address provided by the customer
  • If the product has slightly different looks then on the product images, but the functionality stays the same

5. Shipping Delays

While the vast majority of orders arrive within the estimated delivery window, occasional delays can occur. We ask for your patience during peak seasons and holidays. If your tracking number has not updated for an extended period, please contact our support team and we will investigate with the carrier. However, as stated above, a delayed delivery is not a valid reason for a refund, as long as the order is in transit and trackable.

6. Agreement at Purchase

Every purchase made through our store is made at the buyer's own responsibility. By checking out, you acknowledge and accept that:

  • You agree to all store policies as published at the time of purchase.
  • You accept that shipping and delivery times are estimates only and may be subject to delays caused by carriers, customs processing, weather conditions, high order volumes, or other circumstances outside of our control.
  • Delays in delivery do not qualify for a refund, cancellation, or compensation of any kind. Once your order has been dispatched, we are unable to influence carrier processing times.
  • You are responsible for providing a complete and correct shipping address. Orders returned to us or lost due to an incorrect or incomplete address provided by the customer are not eligible for a refund.

7. Exchanges

We only replace items if they arrive defective or damaged. If you would prefer a replacement instead of a refund, let us know in your claim and we will ship a new unit at no cost to you, subject to stock availability.

8. Return Shipping Costs

If a return is authorized, return shipping costs are the responsibility of the customer, unless the item arrived defective, damaged, or incorrect — in which case we cover the return shipping or waive the return entirely.

9. Questions

If you have any questions about this policy before purchasing, please contact us at [your contact email]. We're happy to help — but please note that completing a purchase confirms your agreement to all terms above.